Frequently Asked Questions
When will my order ship?
With some exceptions (unusually high order times), all orders placed prior to 2:00 CT will ship that day.
How long will it take to receive my order?
For an estimate of delivery times, go to www.ups.com to “Calculate Time and Cost” ( https://wwwapps.ups.com/ctc/request?loc=en_US ), enter our zip code 42101 in the Ship From field and the delivery zip code in the Ship To field and click “Update”, the site will calculate the time it takes to ship from our zip code to yours. For UPS Surepost, you should expect to add a day to normal ground delivery times.
What is UPS Surepost?
UPS SurePost ® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. You should expect to add a day to normal ground delivery times.
How do I track my order?
There are two ways – UPS should send an email with the tracking information when it ships to the email address used to place the order.
You can log into your online account. Your order(s) are listed on your dashboard. Click “View Order”. Scroll down and click “Track Your Order”. A window will pop up with your tracking information. Go to www.ups.com, enter the tracking number and it will provide you with a scheduled delivery time.
Where do I enter my membership to get my member discount online?
Member discounts are linked to unique email addresses, the one provided when the membership was created. Once logged in, your member pricing should display as you shop. You'll see a grayed-out price and a bold price. The bold price is your discounted price. FYI, member discounts only apply to full priced merchandise, not sale or clearance items. Should your member pricing not display, please contact StoreCustomerCare@corvettemuseum.org for assistance.
Is my credit card charged at the time I place my order?
No, the credit card is authorized and the funds are placed on hold. (you will see it in pending charges). You will receive an order confirmation email at that time. Your card will be invoiced when we process your order in-house. You will receive an invoice email at that time.
What is our Return Policy?
All returns must include original receipt and be made within 60 days of delivery. Items must be returned in the original packaging if applicable. Unless the mistake is ours, Customer is responsible for return shipping cost. Custom and personalized items are not returnable.
Where do I send the return?
National Corvette Museum
Attn: Store Returns
350 Corvette Drive
Bowling Green, KY 42101
Can I return anything?
Custom and personalized items are not returnable. Some items need pre-authorization from the supplier prior to return. Please give us a call at 270-777-4555 if you have any questions.
What do I do if something is damaged in shipping or the wrong item is shipped?
Situations vary. Please contact us at StoreCustomerCare@corvettemuseum.org or call 270-467-8834 for our Customer Care Representative.
Who pays the return shipping charges?
Unless something is damaged in shipping or we are responsible for the mistake (you ordered a size large and we shipped a size medium), the customer is responsible for return shipping cost. If you have any questions, please contact us at StoreCustomerCare@corvettemuseum.org or call 270-467-8834 for our Customer Care Representative.
What is a “Drop Ship” Item?
These are items that we do not carry in stock in the store. We order them on a per customer basis from our supplier and they ship directly from the supplier to our customer. They will be noted as drop ship on the packing slip. Anticipated delivery times are located on the item’s detail page on our website.