Shipping

SHIPPING WHEN WILL MY ORDER SHIP?

With some exceptions (unusually high order times), all orders placed prior to 2:00 CT will ship that day.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

For an estimate of delivery times, go to www.ups.com to “Calculate Time and Cost” ( https://wwwapps.ups.com/ctc/request?loc=en_US ), enter our zip code 42101 in the Ship From field and the delivery zip code in the Ship To field and click “Update”, the site will calculate the time it takes to ship from our zip code to yours. For UPS Surepost, you should expect to add a day to normal ground delivery times.

WHAT IS UPS SUREPOST?

UPS SurePost ® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. You should expect to add a day to normal ground delivery times.

HOW DO I TRACK MY ORDER?

There are two ways – UPS should send an email with the tracking information when it ships to the email address used to place the order. OR You can log into your online account. Your order(s) are listed on your dashboard. Click “View Order”. Scroll down and click “Track Your Order”.  A window will pop up with your tracking information. Go to www.ups.com, enter the tracking number and it will provide you with a scheduled delivery time.

WHAT IS A “DROP SHIP” ITEM?

These are items that we do not carry in stock in the store. We order them on a per customer basis from our supplier and they ship directly from the supplier to our customer. They will be noted as drop ship on the packing slip. Anticipated delivery times are located on the item’s detail page on our website