FAQ's
Shipping
With some exceptions (unusually high order times), all orders placed prior to 12:00 PM CST will ship that day.
For an estimate of delivery times, go towww.ups.comto “Calculate Time and Cost” (https://wwwapps.ups.com/ctc/request?loc=en_US), enter our zip code 42101 in the Ship From field and the delivery zip code in the Ship To field and click “Update”, the site will calculate the time it takes to ship from our zip code to yours. For UPS Surepost, you should expect to add a day to normal ground delivery times.
These are items that we do not carry in stock in the store. We order them on a per customer basis from our supplier and they ship directly from the supplier to our customer. They will be noted as drop ship on the packing slip. Anticipated delivery times are located on the item’s detail page on our website.
No, there are exceptions to the free shipping special – i.e., orders outside the contiguous US and any items that have special shipping charges as noted on the page where the item is ordered.
Returns and Exchanges
All returns must include original receipt and be made within 60 days of delivery. Items must be returned in the original packaging if applicable. Unless the mistake is ours, Customer is responsible for return shipping cost. Custom and personalized items are not returnable.
Mail to this address:
National Corvette Museum
Attn: Store Returns
350 Corvette Drive
Bowling Green, KY 42101
Most items are returnable with original packaging and receipt. Custom and personalized items are not returnable. Some items need pre-authorization from the supplier prior to return. Please give us a call at 270-777-4555 if you have any questions.
Situations vary. Please contact us at CustomerCare@CorvetteStore.com or call 270-467-8834 for our Customer Care Representative.
Unless something is damaged in shipping or we are responsible for the mistake (you ordered a size large and we shipped a size medium), the customer is responsible for return shipping cost. If you have any questions, please contact us at CustomerCare@CorvetteStore.comor call 270-467-8834 for our Customer Care Representative.